Refund policy
REFUND POLICY
Last updated: April 2026
Our policy is simple: we do not offer refunds.
All Basis Coffee sales are final. We do not accept returns or issue refunds for change of mind, incorrect orders placed by the customer, or flavor preferences.
The one exception: defective or damaged products.
If your order arrives damaged, defective, or materially different from what was ordered, we will make it right.
To request a resolution you must email us at barista@basis.coffee within 7 days of delivery with the following:
- Your order number
- A clear description of the issue
- Photos of the damaged or defective item and its packaging
We will review your request and respond within 2 business days. Approved claims will be resolved at our discretion with a replacement or store credit. We do not issue cash refunds under any circumstances.
Subscriptions
You may cancel your subscription at any time before your next order processes. Cancellations do not apply retroactively to orders already placed or in transit. To cancel, log into your account at basis.coffee or email barista@basis.coffee.
Contact barista@basis.coffee